Managing Your Subscription

Learn how to view, cancel, or restore your SmartMixin Premium subscription.

View Your Subscription

• Mobile app: Go to Settings > SmartMixin Premium to see your plan
• Web: Go to Settings > SmartMixin Premium to see your plan and its date: Renews on … while it renews automatically, Expires on … once it will not renew (for example after you cancel)

Cancel Your Subscription

Subscriptions are managed through the store where you purchased:

On Android

1. Open the Google Play Store app
2. Tap your profile icon > Payments & subscriptions > Subscriptions
3. Find SmartMixin and tap Cancel subscription

On iOS

1. Open Settings on your iPhone or iPad
2. Tap your name > Subscriptions
3. Find SmartMixin and tap Cancel Subscription

On Web

1. Go to Settings > SmartMixin Premium
2. Click Manage my subscription
3. You will be redirected to the Stripe customer portal where you can cancel, change plan, or update your payment method

Your premium features stay active until the end of your billing period.

When Premium ends, the mobile app switches off any chart comparison you had turned on and no longer have access to. You can also switch a comparison off yourself at any time, with or without Premium.

Restore a Purchase

If your subscription isn't showing up, you can restore it:

1. Open the SmartMixin app
2. Go to Settings > SmartMixin Premium
3. Tap Restore purchase

Make sure you're signed in with the same account you used when subscribing.

Troubleshooting

"I subscribed but don't see premium features"

1. Check you're signed in with the same email you used when subscribing
2. Restore your purchase in Settings > SmartMixin Premium
3. Wait a moment — syncing can take a few minutes
4. Restart the app — close and reopen SmartMixin

"Premium works on mobile but not on web"

This means your subscription isn't linked to your SmartMixin account:

1. On your mobile device, sign into your SmartMixin account
2. Go to Settings > SmartMixin Premium and tap Restore purchase
3. Now sign into the web with the same email

"I switched phones and lost my subscription"

Your subscription isn't lost:

• If you were signed in: Sign into SmartMixin on your new phone with the same email
• If you weren't signed in: Use the same Google account (Android) or Apple ID (iOS) on your new phone, then tap Restore purchase

"I accidentally subscribed on both Android and iOS"

1. Choose which subscription you want to keep
2. Cancel the other one through Google Play or the App Store
3. You won't be double-charged once one is cancelled

Refunds

Refunds are handled by the store where you purchased:

• Google Play: Request a refund
• App Store: Request a refund

Still Need Help?

If you've tried the steps above and still have issues, contact our support team through the app or website.

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