How to Change Your Email Address

Learn how to update the email address associated with your SmartMixin account.

Before You Begin

• You'll need access to both your current SmartMixin account and your new email inbox
• You must know your current account password
• The new email address cannot already be registered with SmartMixin

Steps to Change Your Email

1. Go to Account Settings

1. Log in to your SmartMixin account
2. Navigate to Settings from the menu
3. Select Account (or "Profile & Security")

2. Request Email Change

1. Find the Change email address section
2. Enter your new email address
3. Enter your current password for security verification
4. Click Change email

3. Verify Your New Email

1. Check your new email inbox for a verification message from SmartMixin
2. Click the confirmation link in the email
3. You'll see a success message confirming your email has been changed

Note: The verification link expires after a period of time. If it expires, you'll need to request a new email change.

After Changing Your Email

• Use your new email address to log in going forward
• Your old email address will no longer work for login
• All your data, stations, and settings remain unchanged

Troubleshooting

Signed Up with Google, Facebook, or Apple?

If you created your account using a social login (Google, Facebook, or Apple), you'll need to set a password first before you can change your email:

1. Go to the Forgot Password page
2. Enter your current email address (the one from your social account)
3. Check your inbox and click the reset link
4. Set a new password for your account
5. You can now change your email address using the steps above

"Email already in use" Error

This means the new email address is already registered with another SmartMixin account. You'll need to either:

• Use a different email address, or
• Delete the other account first (if you own it)

Didn't Receive the Verification Email?

1. Check your spam/junk folder
2. Wait a few minutes and check again
3. Make sure you entered the correct email address
4. Try requesting a new email change

Verification Link Expired

If the link has expired:

1. Go back to Account Settings
2. Request a new email change with the same new email address
3. A fresh verification email will be sent

Related Articles

• Managing Your Account Settings
• Getting Started Guide

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